Returns Information for on-line orders

Returns & Refunds

If you're not happy with your purchase, you can return an item within 30 days from receipt for a full refund of the purchase price only.

Please be aware we are unable to refund postage costs unless the product is faulty or a mistake has been made by us. You are responsible for the cost of returning the item(s) to us - please use 2nd class services, there is NO NEED to return items via 1st class.

Exchanges

We do NOT offer exchanges on our products except for items that are faulty or we've made a mistake. If you require a different product, please purchase the item you require. A full refund of the product costs only will be given once the original item has been received back and its condition checked.

Please note: you are responsible for the cost of returning an item(s) to us - please use 2nd class services, there is NO NEED to return items via 1st class.

Faulty / Incorrect Item

Please contact us by email: [email protected] or by phone: +44 (0) 118 327 5112 if your item is received faulty or incorrect. We do endeavour to exchange all faulty / incorrect items within 14 working days from receipt of returned goods dependant on stock availability otherwise a full refund including any costs incurred within reason will be made once we’ve validated your claim.

Please note there is NO NEED to return items via 1st class mail, if you choose to return via 1st class, any delivery charges we reimburse will be limited to a value of no more than Royal Mails suggested 2nd class delivery rates.

Returns WILL NOT be accepted on worn or misused goods

Please return goods in original condition as received. Please do NOT remove original labels or tags as this will void any rights to a refund or exchange.  Any items of clothing returned with deodorant marks, animal hairs or the smell of perfume, cologne or smoke will not be accepted.

Please note: you are responsible for the cost of returning an item to us - please use 2nd class services, there is NO NEED to return items via 1st class services.

Returns from outside the EU

Please contact us by email if you wish to return a product for any reason to ensure you follow the correct procedure: [email protected] or by phone: +44 (0) 118 327 5112

Please ensure you mark your customs form clearly with the following: “No Commercial Value” and "Product Returned For Refund" or "Product Returned For Exchange".

It’s also a good idea to highlight this to the courier you are using so they can assist with filling out the paperwork correctly to ensure you avoid any charges and problems with UK Customs.

It’s important you note that we will not accept any returned goods with customs charges added if your parcel is stopped at the UK Border because procedures have not been followed correctly.

Please ensure your returns parcel contains a copy of your original receipt along with your reason for returning the product.

Finally, please ensure you mark you parcel with your ‘senders address’.

Goods in Transit

We will not accept responsibility for items lost or damaged in transit from you.

Please ensure you use a reputable courier and obtain a receipt for your item in case you need to make a claim.

How long do these processes take?

We aim to have your return / refund processed within 14 working days from receipt of goods.

Returns address

Hot Rockin Retro, 8 Burney Bit, Pamber Heath, Tadley, Hampshire, RG26 3TN

Please ensure your returns parcel contains a copy of your original receipt along with your reason for returning the product.